A package is not considered lost until 14 business days after the ship date. After time period has passed, June Jacobs can file a claim with the shipping company. If we are able to replace the products that were in the original order a replacement order will be placed and re-shipped. If the products are unavailable, a refund will be issued for the original purchase amount.
To speak with a customer service representative over the phone, please call: 1-800-787-7546. We are open Monday-Friday 9am-5pm ET.
Respect the Ritual,